Booking Terms & Conditions
Please read the following carefully.
Booking
You will receive an invoice confirming this charter along with a charter agreement. Confirmation requires a 30% deposit and full payment 50 days before scheduled departure. The amounts and due dates are clearly stated on your invoice.
The deposit is due no later than seven (7) days after the invoice has been sent. After depositing, please inform us of your payment. Upon receiving this payment we will immediately send you a confirmation. Bookings made less than 50 days before departure are to be paid in full.
Late payment may result in your booked space not being secure and we will be forced to forego your booked space and offered to other clients. We will inform you by email before taking such action. If you do not respond to this email we will attempt to contact you by telephone or another manner of communication. In this case, your booking will be seen as a cancellation and the relevant charges will apply.
Booking Alterations or Scheduling Changes
Provided it does not interfere with our schedules there are normally no charges for minor alterations. Major alterations, which do interfere with our booking schedules, may be treated as cancellations and re- bookings and the relevant charges may apply.
Cancellations
We need to be notified of cancellations in writing; fax or email is acceptable. The date we receive the message is the one used in calculating the charge. This may vary slightly from boat to boat.
The following cancellation charges apply:
- If charter cancelled more than 12 weeks prior to charter 25% of charter fee
- Between 12 to 8 weeks 50% of charter fee
- Between 8 to 5 weeks 80% of charter fee
- Less than 5 weeks, 100% of charter fee (no refund)
Travel and Diving Insurance
We can take no responsibility for scheduling or itinerary changes due to changing weather, political situations, natural disasters or other events beyond our control. We also cannot be responsible for family emergencies or illnesses which require you to cancel your reservations. In all cases, we do our best to work out a compromise or rebook the trip, but travel insurance is the only fair way to resolve these problems if they occur. We do not overbook dive trips, so if you cancel it will cause hardship for the boats since it's difficult to fill up trips at the last minute as most trips are booked far in advance of departure date.
We also recommend that you have DAN or other diving accident insurance up to date and current in case of an unanticipated evacuation or other treatment that may not be covered by your regular insurance. Evacuation and treatment in a chamber can and will be expensive everywhere in the world.
Itineraries
Where itineraries are given they may be subject to change on accord to guest’s wishes, weather conditions or other circumstances. The final decision regarding the itinerary lies with the skipper of the boat due to safety and insurance reasons. The captain is in charge of the vessel and will have final say over her destination and travel patterns.
Information Provided
The information we provide regarding the yachts, itineraries, crew, dive sites, transfers, arrival/departures and all other aspects of the charters is correct to the best of our knowledge. We reserve the right however to change any of the above as circumstances dictate without prior notice. This is for the safety of you, our crew, and the yacht.
Equipment Breakdowns
A modern yacht contains many pieces of machinery and equipment, which have to work in the harsh marine environment. Although our yachts are very well maintained equipment breakdown can still occur. As long as the quality of the trip is not unduly affected in the event of equipment breakdown, such a breakdown by itself is no ground for refund.
Complaints
Should a client have a complaint he/she is to inform the skipper of the yacht, or in case of bareboat charter the guest is to inform the shore base. Skipper or shore base will do the utmost to rectify the problem.
If the outcome is not satisfactory the client will have to, within 28 days after the end of his cruise, inform in writing, either direct or via his local agent, our office in Phuket. The matter will be viewed and should it be deemed fair, the client will have his/her trip partly or wholly reimbursed.
Complaints, which have not first been expressed to the skipper on the trip concerned, or to the shore base in case of bareboat charter, will not be taken into consideration. To handle complaints we require the original letter from the client, signed by the client him/herself.
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